DELIVERY

Thanks for visiting and shopping at Solid Wood Tabletops. You'll find information here about our shipping and returns policy.

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Lead-time

 

Lead-time for made-to-order tops is on average 4-6 weeks. Sometimes it's sooner and sometimes things take a little longer. We want to make sure that your top is just as it should be, which means we take our time to do a great job.  You will always be kept informed so that you know exactly what's going on.  

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As soon as your top is ready we'll be in touch to arrange a convenient delivery date. We never dispatch without checking with you first.

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Delivery service

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Free standard delivery is via FedEx Express. Orders are dispatched Monday-Thursday on a pre-noon next day delivery service. Delivery is to the building entrance only. Please be aware that although this is a priority service it is not guaranteed. On occasions delays happen particularly with large items like table and desk tops that rely on manual handling between vehicles. 

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A "two man delivery service" upgrade is available which includes your top being delivered to a room of choice within the building (including upper floors). The day before delivery you will be given a four hour delivery slot and updated in realtime on the day. The additional cost is likely to be anywhere between £25-55 including VAT depending on your postcode and is billed separately. Complete the form below for a quote.

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Additional delivery costs apply to APO/FPO/DPO addresses. Please complete the form below or contact us for details.

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International shipping

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We don't offer international shipping but work closely with customers who arrange their own courier collection service. Get in touch if you'd like to discuss details. 

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Damages

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Although our tops are packed to withstand some minor knocks, we know that accidents happen.  

 

• If your delivery arrives with major damage to the outer packaging please refuse the delivery and contact us immediately. 

• For damage that looks superficial and you choose to accept delivery, it’s important that you take photos of the damaged packaging before unpacking. Please ask the driver to record the delivery as damaged and unchecked.

• Damaged packaging doesn’t necessarily mean the contents are damaged but it does cover us if there is any damage. Unfortunately, we’re unable to validate a claim with FedEx for 'damage in transit’  unless we have photographic evidence.

• Please notify us of any problems on the day of delivery with images of the damaged packaging and product so that we can pass them on to FedEx. Unfortunately we are unable to cover the cost of any claims for damage unless reported within 24 hours of receipt.  

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Apologies in advance if your delivery is affected by delays or damage.